Constant Asia Ltd, Dhaka, Bangladesh. From January 2008 till June 2012 (4.5 years) As a Project Manager/Coordinator.
Constant Software Ltd (http://www.constantasia.com) was a sister concern of Constant Finnland, an outsourcing solution provider serving Finnish and other European customers.
Through organic growth also Baltic's and Asia provide the workforce.
My main duty as Chief Operative Coordinator is to guarantee the quality of deliverables and keep constant contact with the accounts abroad.
Based in Dhaka, Bangladesh, I developed, supervised and oversaw the office in Dhaka, Bangladesh.
Road mapping of Technology and Business for strategy/sales/proposals/migration.
We had different teams there. I was resposible for Talent acquisition, retention & development.
As Chief Operating Coordiantor (Eqv Country lead) i had to oversee the Dhaka office interms of software development team setup, Customer Care/support Team setup and Software Testing Team setup.
I had to negotiate with the Finnland office about the daily progress followed by coordinating with other teams located in Russia and Baltic region.
Finding the lack of processes for the whole operation in Dhaka and also analyzing the requirements generated by the sales and marketing team which are located in Europe especially in Finland.
Setting up a Customer Care environment from scratch. Defined the development processes to the Customer Care operators.
Suggesting resources needed for each team and relocating them in terms of the need of the projects located from the constant.fi, constant.lt, constant.ru and also from different customer requirements around Europe.
Preparing and setting up a training environment.
Maintain and track the quality issues when a project is finished.
Defining the best match for constant Russia and constant Finland project team members while delivering a particular project within a deadline.
Participating in a 1 to 1 meeting with CEO (Finland), Chairman (Finland), Managing Director (Bangladesh) and Product development Manager (Finland).
Responsible for designing integration and testing procedures for online software applications.